João A.R. Sampaio

Summary

Full Stack Web and Mobile Developer with experience in Back-end development and architecture design at large (content delivery, high availability, load balancing and high resilience systems).

Work Experience

April 2016 → current

Talkdesk iOS Software Engineer

Context

  • Mobile SDK for providing context rich interactions with Agents

Achievements

  • iOS SDK with a public documentation built from a CI pipeline
  • Web based designer for IVR/Visual IVR interaction flows
September 2013 → March 2016

SAPO Software Developer

Context

  • Design and Development of a Content Delivery Network
  • Support of a SSO platform

Achievements

  • Content Delivery Network
  • CDN Frontend and Dashboard for Monitoring and Management
  • CDN Public API
  • Internal Management Tools
April 2012 → September 2013

Safira Software Engineer

Context

  • BPM Architect
  • Mobile Development

Achievements

  • Native Mobile Apps for iOS (iPad) integrating with IBM BPM and SAP
  • IBM Worklight Mobile Apps for iOS
  • IBM BPM Common Toolkit Development
  • BPM UI/UX Guide Line
February 2009 → April 2012

Brightmatter Software Architect/Developer

Context

  • Web based Call Center and IVR/IVVR software
  • Mobile banking Applications for iOS, J2ME, Android and Blackberry

Achievements

  • Maverick Designer a Desktop Application for designing and publishing IVR/IVVRs
  • Maverick CallCenter a Web based software for agents (inbound and outbound)
  • Maverick Mobile Marketing for outbound voice, sms an e-mail campaigns
  • ezBanking Mobile Framework for building VisualIVR based applications targeting mobile banking
  • Custom IVR and IVVRs
March 2008 → February 2009

Nokia Siemens Networks Technical Pro Support

Context

  • Support and monitoring of 2G and 3G network software

Achievements

  • Increase install base of a Mobile Quality Analyser Software
  • Built custom Monitoring and Reporting tools